According to the Standish Group, the primary contributor for project success (projects delivered on-time and on-budget) is heavy customer involvement. Knowing that, it makes sense to define best practices for dealing with customers. Having good release management and support ticket management procedures in place will ensure quality releases and great customer support as issues arise.
Steve Miller is the Vice President of ALM Solutions for AutomatedQA. With over 25 years of experience, Steve has extensive knowledge in project management, software architecture and test design. Steve publishes a monthly newsletter for companies that design and develop software. Be sure to check out our other newsletters.
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