Software Development Lifecycle: Support Management

[article]
Member Submitted
Share URL
 
Summary:

This article discusses the software development lifecycle (SDLC), specifically touches on providing better support management. It focuses on setting up a support ticket manager, collecting and analyzing metrics for defects and support tickets, and whether your software project's quality is improving over time.

This article discusses the software development lifecycle (SDLC), specifically touches on providing better support management. It focuses on setting up a support ticket manager, collecting and analyzing metrics for defects and support tickets, and whether your software project's quality is improving over time. Clink on the link below to download the full text.
File: 
XUS13256191file1_0.pdf

About the author

More Like This

» Picking the Right Branch-Merge Strategy [article]
» Multitasking Is Evil [article]
» Branching to Distraction [article]
» Getting Empirical about Refactoring [article]
» Kanban and Lean Startup: Making the Most of Both [article]
» Ping-Pong Programming: Enhance Your TDD and Pair Programming Practices [article]
» Four Agile Tips to Eliminate Rework in Application Development [article]

AgileConnection is a TechWell community.

Through conferences, training, consulting, and online resources, TechWell helps you develop and deliver great software every day.