In this case study from a major retailer, Antonet Bekker describes how to evaluate a system's usability in step-by-step approach. Often, recommended improvements to the software's usability design before (or after) the software goes live will result in dramatic increases in efficiency and effectiveness.
Many organizations are finding out that their customers and users won't accept poorly designed Web sites and other critical applications. Through usability testing, you'll increase sales, increase traffic, and improve user productivity.
In this case study from a major retailer, Antonet Bekker describes how to evaluate a system's usability in step-by-step approach. Often, recommended improvements to the software's usability design before (or after) the software goes live will result in dramatic increases in efficiency and effectiveness.
About the Author: Wayne Mallinson is the founder and Managing Director of Test and Data Services, a software testing company based in Pretoria, South Africa. Test and Data Services offers a wide variety of testing services. These include industry training, placement of staff resources and consulting in a variety of specialist areas (including software usability). Wayne is a highly experienced and knowledgeable software testing practitioner. His usability testing experience includes providing inputs to workflows and user interface designs for real-time scientific air traffic control stations.
