Make What's Counted Count
[magazine]
How one company found a way to use measurements to steer the actions of their organization
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June 3, 2004Volume-Issue:
2004-03
Article Summary:
As a manager, how do you use the data you collect to actually steer your company's actions? One key is to know what the data actually means. Ben Linders shares how telecommunications giant Ericsson began getting the real story behind its numbers.