![](https://www.agileconnection.com/sites/default/files/book/2013/bk548_1056_0.gif)
Metrics and Models in Software Quality Engineering
(2nd Edition)
Published:
2002
Pages:
560
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User Comments
Capers Jones and other gurus in our profession have done a decent job of spreading the gospel of process improvement (of which SQA and PQA with their direct impact on customer satisfaction are arguably the cornerstones) -- within our profession. As a Certified Function Point Specialist I don't encounter nearly as much resistance to the concept of "measurement as a defining attribute of 'engineering'" from developers and project managers as I did in 1990. But this awareness has percolated up to the CIO level in only a modest number of organizations, and broken through to the corporate executives in only a handful. This book is of course required reading for all IT project and organizational managers and it can be a career booster for any IT professional. But the "dryness" mentioned will keep it off the bookshelves of most non-IT upper management, and even make it difficult for IT staff to use as source material when proselytizing the gospel to those upper echelons. America, with its cultural and possibly genetic aversion to anything that smells of academia, is still waiting for the book of spells that will open the eyes of corporate leaders to the facts that IT comprises fifty to ninety percent of their business and that IT should therefore be managed rather more rigorously than a pile of bricks in the back lot under the stewardship of a night watchman.