people management
Articles
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How to Be Persuasive Successfully persuading others to adopt your point of view is a matter of neither magic nor luck. It's a skill and like any skill, improvement takes know—how, opportunity, and practice. In this column, Naomi Karten offers pointers to help you strengthen your persuasion skills. |
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When Trust Goes AWOL Trust is invisible, but the symptoms of its absence are not. That is the theme of this column, in which Clarke Ching recounts the difficulty one of his clients went through to rebuild trust with a customer. The customer had long ago lost faith in the quality of the products provided by this client since every piece of software delivered seemed buggy. But both were determined to make the relationship work. That's when Clarke Ching stepped in and took an agile approach to relationship therapy. |
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Meeting Agenda #1: Start on Time Our society is founded on the importance of meetings, and it seems that the higher on the corporate ladder one climbs, the more meetings he must attend. Indeed, one of Michele Sliger's coworkers calculated that the amount of time she spends arranging meetings, getting to meetings, and in meetings equates to almost her entire workweek-thirty-six hours on average. Even though we may lose track of time in meetings, we all are painfully aware of the time we spend waiting for everyone to show up. In this column, Michele Sliger explains some of the tactics she's seen teams use to ensure that meetings start on time. |
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How Not to Create Customer Satisfaction Given a choice, most people would rather have happy, satisfied customers than angry, complaining customers. But how to create customer satisfaction is sometimes a mystery. In this column, Naomi Karten describes one person's experience that backfired and taught him some lessons. |
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What's Your Project Vision? Clarify the fuzzy front end of project planning by focusing on the overall vision. In this column, Johanna Rothman says clear project vision helps everyone involved in the project move forward better and more smoothly than a detailed project schedule. She also explains how to write succinct project visions in three simple steps. |
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How Do You Think? What are the attributes of a good tester—of a great tester? As every test manager knows, identifying the right people for a test team can be a struggle. In this column, Fiona Charles describes the qualities of mind she looks for in testers, and the interview questions she asks candidates so that she can evaluate how they think. |
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Sharing the Vision In this article, Michele Sliger discusses why sharing the vision with the project team is so important and how this knowledge helps the team in its delivery. With examples from Walt Disney and software development, Michele explains how bringing everyone together and getting team members on the same page allows for belief in and commitment to the project, which is a must for a successful outcome. |
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Skiing, Heart Attacks, and Software Development When a man suffered a cardiac arrest on a ski slope, a medley of medical personnel from different countries and backgrounds mustered together to take charge of the man's health. Despite language barriers, they were successful in stabilizing the man. While this incident may seem to have little to do with software development, Clarke Ching sees that the makeshift emergency team shared specific characteristics found in all strong software development teams. In this column, he details these characteristics and how applying them can turn your team into a more successful team no matter how dissimilar individual teammates may be. |
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Codependent Schedule Games There's a vicious game being played daily in the lives of software developers. The rules to this game are not clear cut, and it can change its structure rapidly. If you're not careful, the game will end up controlling your work schedule for quite some time. In this column, Johanna Rothman gives a referee's point of view of this game and reveals the secrets to winning. |
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Grassroots Testing: A Campaign for Improvement With the votes cast, the polls closed, and the candidates elected, we say farewell to another political season that captivated everyone in a way that we thought only the Super Bowl could. Of all the soap opera-esque drama that occurred during the general election, Dion Johnson found grassroots campaigns to be the most interesting because they generated the greatest level of success from the bottom up, as opposed to from the top down. He believes the world of software testing can learn a lot from this grassroots approach. In this week's column, Dion embarks on a grassroots campaign trail that he hopes will get any process improvement initiative elected. |
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