people management
Better Software Magazine Articles
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Delivering Unwelcome News to Developers How well you present a defect to a developer can impact when a defect is resolved–or whether it is resolved at all. Deliver the information abruptly or inappropriately, and you run the risk of alienating a person or creating project hot spots that aren't needed. Deliver news too passively, and your report may be discarded. Karen Johnson describes some ways to soften the blow so that your defects are not only acknowledged, but fixed. |
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The Art of Influence Abby is a tester who can't seem to make herself heard. She feels invisible in design meetings, and feels like she lacks credibility with the developers on the team. But she learns a few simple changes in her communication approach that improve her chances of being listened to. Elisabeth Hendrickson talks about how testers can learn the art of influence. |
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All Hands on Deck The challenge: With one week to go before release, the product still needs to be put through its paces. The test team: A few developers, a network engineer, a receptionist, an office manager, and a CTO. In this real-life story, Geordie Keitt explains how one dot-com employed some nontraditional testers to uncover the bugs in their new system. |
Geordie Keitt
August 1, 2002 |
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A Defining Moment People use the word "accountable" a lot lately. But what do they mean? Sometimes "You're accountable" really means "You're to blame for this!" Technical Editor Esther Derby takes a look at what's often the coded meaning behind the word "accountable." |
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Managing Technical People (When You're No Techie) There's a lot more to managing software teams than understanding the technology. Do you know how to elicit requirements from users? Do you work well with management? Do you have a knack for asking the right questions at the right time? Not knowing where to put the semicolons in a line of code isn't a big deal. Knowing how to lead people–that's a big deal. Elisabeth Hendrickson explains how to bring your own unique talents and skills to the table. |
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Agile Meetings Does the thought of going to yet another meeting make your head spin? Read about how to increase your team's productivity by making your meetings short, frequent, and focused. |
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Is There Light at the End of the Tunnel? Losing your job is never easy, but the way you handle the experience has a direct impact on the results that you'll be able to achieve. Being laid off can make you question your abilities, but you have to roll with the punches, and enjoy your time off while you're looking for the next opportunity. |
Stefan P. Jaskiel
July 30, 2002 |
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Becoming Indispensable How can you achieve the lofty status of being an "indispensable" employee? Elisabeth Hendrickson shares some valuable tips, including how to adjust your attitude, where to invest your time, and how to communicate better. |
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Don't Use Bug Counts to Measure Testers Cem Kaner tells us why we should not use bug counts to measure testers. Using examples, he illustrates two problems: 1) bug counts are poor measures of individual performance; and 2) the side effects of using bug counts as a measure are serious. |
Cem Kaner
July 25, 2002 |
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Women Testing the Waters Picture the faces around the conference table at your last project meeting. How many women were in the room? And how many of them were testers? Alyn Wambeke explores whether the traditionally male-dominated landscape of testing is changing. |
Alyn Wambeke
June 30, 2002 |
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