people management

Fed up with good-ol'-boy salesmen, a manufacturing mindset, and just-get-it-out-the-door directions? A little assertiveness, a few ounces of patience, a dash of charm, a lot of leadership, and some attitude adjustment by everyone might help. Read how one manager made the world a better place to work one small victory at a time.

It's a technique children and teenagers have mastered: asking "why" until they get to an acceptable response (or until we're too tired to continue answering). Find out how Michele Sliger uses a similar approach designed by Six Sigma to drill down into the underlying cause of any problem within software projects. She then continues the inquisition with a series of other questions in order to find out how these problems affect business value and technology. Read on to learn what these questions are and how you can start using them to find out why things aren't going as planned.

Self-organizing teams still need managers. But those managers need to rethink how they do their jobs and consider how much self-management the team can take on. Finding the sweet spot between hands on and hands off is the key.

To implement a meaningful incentive system for your team, you need to select metrics that encourage the behaviors you need and the results you want. But first you have to decide what you need and want.