Driving usability improvement in an organization with more than 100 different software suppliers presents specific Quality Assurance challenges. This presentation describes the steps taken by one organization to meet this challenge. Learn how this approach resulted in a one hundred percent increase in customer satisfaction, a reduction in customer-reported usability problems, and order-of-magnitude reductions in testing time and cost.

Examine how Information Technology (IT) asset management methodologies can reduce your organization's IT budget between five and thirty-five percent. Kathy Shoop discusses the critical components to deploy, the challenges of implementing such a program, and the limitations of asset management tools such as spreadsheets and in-house development efforts. Discover the best practices for implementing an asset management initiative in your organization that will result in immediate cost savings.

Finding just the right technical person remains a challenge. Waiting for just the right person to come along, or hiring someone with inadequate skills, can often result in late or high-defect projects. A project will most likely fail if you have not hired the appropriate staff. Learn when to wait when hiring for a position, and when to change what people will do.

Gregory Pope examines the past, present, and future of software testing tools. By contrasting the best thinking of ten years ago with what's happening today, he brings a clear and unique perspective to what the future might hold. Greg also provides insight into the successes and failures of once-promising tools. Using the historical factors that make test automation successful, he demonstrates how to pick tools that will be successful now and in the future.