Improving processes takes planning, time, and effort. A formal improvement project that applies the best practices of development to process improvement can help focus your team and effect real and lasting change.

Knowing C++ or Java can make a manager's job easier. But what about being an expert in spoken language? It's essential to be competent in the use of daily language when you are making the transition to management. Technical Editor Esther Derby gives advice on improving your language, including a warning about the dangers of using absolutes and of leaving out details in conversation.

Losing your job is never easy, but the way you handle the experience has a direct impact on the results that you'll be able to achieve. Being laid off can make you question your abilities, but you have to roll with the punches, and enjoy your time off while you're looking for the next opportunity.

How can you achieve the lofty status of being an "indispensable" employee? Elisabeth Hendrickson shares some valuable tips, including how to adjust your attitude, where to invest your time, and how to communicate better.