As testers, we focus our efforts on measuring the quality of our organization's products. We count defects and list them by severity; we compute defect density; we examine the changes in those metrics over time for trends, and we chart customer satisfaction. While these are important, Lee Copeland suggests that to reach a higher level of testing maturity, we must apply similar measurements to ourselves. He suggests you count the number of defects in your own test cases and the length of time needed to find and fix them; compute test coverage-the measure of how much of the software you have actually exercised under test conditions-and determine Defect Removal Effectiveness-the ratio of the number of defects you actually found divided by the total number you should have found. These and other metrics will help you evaluate and then improve the effectiveness and efficiency of your testing process.

Change can be painful, but staying stagnant can hurt even more. As a manager, how do you decide what should change and how do you know if your organization is ready? When managers seek to improve by introducing new practices such as agile, CMMI, or others, what roadblocks can cause their organizations and teams to reject change-or even worse, to spiral into dysfunction? Michael Mah presents examples of managers who have successfully overcome problems introducing change, plus a few examples of managers who weren't so fortunate. Learn how systems theory plays a role in software development and why complex communication and expert thinking are the penultimate challenges facing many software managers. Discover how accurate and reliable metrics are necessary to reveal patterns that will help you find the right path through an improvement program.

With all the hype about agile, lean, CMMI®, and every other method du jour, we sometimes forget that our real goal is high performance. High-performance software teams consistently deliver products that delight their customers, all while remaining on schedule, keeping with agreed-to functionality, and maintaining high quality. These teams are proud of what they produce and are continuously improving the way they work. Over the past decade, Noopur Davis has worked with many high-performance teams in both large and small organizations. She has discovered that high-performance teams share a number of key practices, regardless of the process they use. Noopur shares these effective practices, including self-direction, openness and transparency, simplicity of work practices, focused use of data, an uncompromising commitment to quality, and others.

Turbulent weather such as tornados is characterized by chaotic, random, and often surprising and powerful pattern changes. Similarly, turbulent software projects are characterized by chaotic, seemingly random project changes that happen unexpectedly and with force. Dealing with turbulence is about dealing with change. Testing teams must contend with continuously changing project requirements, design, team members, business goals, technologies, and organizational structures. Test managers and leaders should not just react to change; instead, they need to learn how to read the warning signs of coming change and seek to discover the source of impending changes. Rob Sabourin shares his experiences organizing projects for testing in highly turbulent situations. Learn how to identify context drivers and establish active context listeners in your organization.