Do you know how your work affects the bottom line? Esther Derby explains that taking more time to communicate company strategy to everyone on your team is an investment, which will save you time in the future. When people can connect the dots from their job to company success, they'll be better equipped to make decisions and set priorities.

We like to think that being late on one task isn't so bad because early and late completions will average out over the course of an entire project. If you flip a coin 1,000 times, it will land on heads about 500 times and on tails about 500 times. If your project has 1,000 tasks, about 500 will finish early and about 500 will finish late, right? Wrong--and many project plans are sunk by this common misperception.

If you're a manager, you probably know what it's like to have more work than you can possibly do. However, it's unlikely you'll receive approval to hire another "you." How can you free up some time to focus on the strategic work of management? You may have an untapped resource in your group. Take a look at the career aspirations of your staff: Does anyone want to move up to be a team lead or manager? Delegating a defined chunk of management work can give someone the chance to try on a new role and learn a new skill.

Sometimes it seems like talking to a customer is about as effective as chatting with a brick wall. Have you ever considered that the problem may not be your customer but your communication skills? Naomi Karten explains why HOW you say something can be just as important as the WAY you say it.