The saying “beauty is in the eye of the beholder” rings true whether you’re staring at a centuries-old painting, listening to a busker’s music reflect off the tiles in a subway station, or testing software. It’s one thing to evaluate quality, but how do we evaluate how we evaluate quality?

How many times have you seen this in your projects: You need something specific done such as a new database, or a specific user interface designed, or you need a release engineer, or a user interface designer, or a part of the system tested and the normal person who does that work is not available? What happens on your project? Does it wait until The Expert is available?

Training people and introducing new ideas requires more than just clear, factual explanations or theorems. Brian Bozzuto explores how games, simulations, and other exercises play an instrumental role in helping people be comfortable enough with new ideas that they choose to put them into practice.

There is definite asymmetry between building trust and destroying trust. While building trust can be complex and time-consuming, destroying trust can be done in one simple instant.