The age-old expression "you never get a second chance to make a first impression" is still true to this day. So often the way we greet people, or fail to greet them, sets an irreversible path of leaving others feel completely unwelcome, even if that wasn't the intention.

Having trouble starting projects, understanding scope and business processes, or with estimation? Mark shares some tips and techniques to avoid common business analysis pain points at the early part of a new project assignment.

In this excerpt from Leadership, Teamwork, and Trust: Building a Competitive Software Capability, Watts Humphrey and James Over explain why these changes must be a high priority for software companies and other organizations for whom knowledge is a valuable asset.

Although risk identification, analysis, and mitigation are critically important parts of any software project effort, agile projects require non-traditional techniques that are much quicker and easier to use than classical risk techniques. James McCaffrey focuses-not on theory-but on realistic risk analysis methods agile teams can readily implement with lightweight tools. James explains and demonstrates how you can employ taxonomy and storyboarding methods to recognize project meta-risks and identify product risks throughout the development lifecycle. Using “central moment” and “PERIL” techniques, you'll learn to analyze these risks and develop management and mitigation strategies dynamically, while the project is underway.