Most managers are familiar with using feedback and coaching to help people improve their performance at work. But those aren't the only tools managers have. Sometimes, the most effective way to change individual behavior is to change something in the system.

Software defects bug everyone. If your organization is like most and you have a large queue of defects waiting to be fixed, this session is for you. It's probably not realistic to think we'll get around to fixing all of these bugs; so, we need to consider another approach. Lisa Crispin explains how agile teams address defects and how you can apply an agile approach to defects whether or not your development approach is "agile." Explore with Lisa ways to deal with a giant pile-or database-of old bug reports and which of the many, available defect tracking systems to consider-if you need one at all. See examples of alternatives to traditional bug reporting and how to shift your team's mindset toward preventing bugs in the first place. Get new ideas for taming your backlog of defects and discover ways your team can work together to minimize or eliminate bug reports all together.

Erik Boelen starts his risk-based testing where most others stop. Too often, risk-based test strategies are defined in the initial test plan and are never looked at or used again. Erik explores how a dynamic, living risk-based testing strategy gives testers a vital tool to manage and control testing activities and identify the infrastructure they need to perform these activities. Find out how to use your risk-based testing strategy as a tool for negotiations among the different stakeholders. Take on the important role of risk mediator for all of the parties in the project. The risk-based test strategy is a tool you can use to defend testing’s need for time and resources, especially when late delivery is possible. Use your risk-based strategy to drive and manage exploratory testing sessions.

Continuous integration is one of the key processes that support an agile software development and testing environment. Sean Stolberg describes how a traditional software tester-transitioning to an agile development environment-put a continuous integration infrastructure in place. In doing so, he helped improve development practices and made possible his team’s transition to agile testing. Sean discusses his team’s initial motivations for adopting agile development practices and dives into the nuts-and-bolts implementation details. He shares their post-assessment of the implementation using Martin Fowler's “Practices of Continuous Integration” and concludes with a retrospective on implementing and promoting continuous integration within the context of agile testing. Find out how continuous integration can help improve your testing results and the quality of the software your team delivers.