Conference Presentations

Stop Guessing About How Customers Use Your Software

What features of your software do customers use the most? What parts of the software do they find frustrating or completely useless? Wouldn't you like to target these critical areas in your testing? Most organizations get feedback-much later than anyone would like-from customer complaints, product reviews, and online discussion forums. Microsoft employs proactive approaches to gather detailed customer usage data from both beta tests and released products, achieving greater understanding of the experience of its millions of users. Product teams analyze this data to guide improvement efforts, including test planning, throughout the product cycle. Alan Page shares the inner workings of Microsoft's methods for gathering customer data, including how to know what features are used, when they are used, where crashes are occurring, and when customers are feeling pain.

Alan Page, Microsoft
Agile Dev. West  Amplifying collaboration Amplifying Collaboration with Guerilla Facilitation

Sometimes, an ineffective meeting can be more damaging than no meeting at all. But, if you're not the person in charge of facilitating the meeting, how can you help keep the group and the meeting in line? In this article, Ellen Gottesdiener offers some suggestions for both facilitators and non-facilitators that may help ease some of your meeting frustrations.

Ellen Gottesdiener's picture Ellen Gottesdiener
What Is a Good Project Manager?

The definition of a "good project manager" varies depending on what skills you value most of this person. In this week's column, Payson Hall explores the root of the definition, highlighting the key characteristic he believes is the true hallmark of a good project manager.

Payson Hall's picture Payson Hall
Believe the Territory

Test plans are seldom followed as written, project plans hardly ever fit the actual progress, and process models are rarely followed to the letter. Markus Gaertner examines why most of our documents become obsolete and gives advice about whether or not to continue to write and maintain them.
 

Markus Gärtner's picture Markus Gärtner
A Common Language

Do your stakeholders use different terms to talk about the same concept or use the same term but in a different way? A domain model can clarify key concepts and the relationships between them, helping your team resolve ambiguous terms and leading to more productive discussions about project requirements.

Laura Brandenburg's picture Laura Brandenburg
Unintended Consequences

Every action elicits a response, but sometimes that response is not what we expect. These anecdotes from industry experts are good examples of how our best intentions don't always match our plans.

Lee Copeland's picture Lee Copeland
Active Following

Great leaders don't always lead the charge, stand in front, or offer direction. They know when to step aside to let others step forward. Yet, this type of leadership is often mistaken for passivity or overlooked entirely. Esther Derby shows how "in front" leadership actually can cause gridlock and loss of productivity and destroy the good spirits of a team. You can avoid these pitfalls by noticing when the most effective leadership means choosing to follow.

Esther Derby's picture Esther Derby
Agile Removes Limitations—You Must Now Change the Rules

If you're practicing agile methods but continue to reach back to the rules and structures your organization used before adopting agile, you might be asking for more trouble than you know. In this article, George Schlitz discusses the mingling of old and new rules in organizations in different phases of agile adoption and offers a four-step method to help sort out the confusion.

George Schlitz's picture George Schlitz
Rocks into Gold: Part 4

This short book by Clarke Ching is a "biztech" parable for software developers who want to survive—and then thrive—through the credit crunch. We have republished the book in a four-part-series. In part four, our characters pitch Bob's plan to MegaCorp. But will business politics get in the way of a good idea? Follow the story as our characters fight to keep their jobs by implementing creative business ideas and management skills taken from agile development.

Clarke Ching's picture Clarke Ching
The Unshreddable Résumé

The recent economic downturn has record numbers of job seekers pounding the pavement. Find out what you need to include on your resume to increase your chances of getting out of the paper stack and into the building for that all-important interview.

Heather Shanholtzer's picture Heather Shanholtzer

Pages

AgileConnection is a TechWell community.

Through conferences, training, consulting, and online resources, TechWell helps you develop and deliver great software every day.