On good agile teams, conflict is frequent and viewed as normal. On great agile teams, conflict is constant and welcome as a catapult to high performance. What can we do to help teams chart their course through conflict so that it turns into a constructive force for greatness?

Esther Derby has been thinking about trust in the workplace a lot lately, and the absence of trust, too. When she asks people what it's like to work in a group where people trust their managers, they tell her information flows freely, conflict is productive, and that they can tell their managers what they think without fear of retribution. On the other hand, when trust is absent, people hide information, look out for themselves, don't bring up new ideas, and withhold effort.

Instead of focusing on the problems, focus on what works. That is the simple premise of "appreciative inquiry." In this week's column, Ellen Gottesdiener explains how to help your team focus on the processes that work by outlining what should be included in your appreciative inquiries, in order to make more positive organizational changes.

Back in the day of cross-Atlantic boat travel, luggage that wasn't needed during the long journey was labeled "Not Wanted on the Voyage" and stowed away below decks. In this column, Fiona Charles suggests that testers can also be viewed as heavy baggage and not exactly welcome by some parties during the journey of software development. To understand why others might think this way, Fiona takes a good, hard look at what testers do that could possibly make them undesirable team mates.