Sometimes the only way to get a fire under control is to call in the smokejumpers. These specially trained firefighters parachute into a region to take on a blaze and contain it before any more damage is done. Some software development projects have smokejumpers, too. These professionals enter struggling projects midstream, assess the situation, and hopefully lead the team to a successful outcome.

Agile agents of change, listen up. Do you remember the Agile Manifesto? How about the part about valuing people over process? J.B. Rainsberger fears that as Extreme Programming becomes more widespread, teachers, consultants, and mentors are losing sight of one of agile’s most important components—teamwork.

Activity theory explores what is happening inside a person while he is acting. Find out how you can use it to make better decisions about what to build, create a motivation map, and ask what your stakeholders are thinking about besides using your system.

Trust is invisible, but the symptoms of its absence are not. That is the theme of this column, in which Clarke Ching recounts the difficulty one of his clients went through to rebuild trust with a customer. The customer had long ago lost faith in the quality of the products provided by this client since every piece of software delivered seemed buggy. But both were determined to make the relationship work. That's when Clarke Ching stepped in and took an agile approach to relationship therapy.