How do you estimate work you've never done before? One proven method is to spike it: Timebox a little work, do some research—just enough to know how long it will take to finish the rest of the work—and then you can estimate the rest of the work. You don’t waste time, you can explore different avenues of how best to complete the task, and your team learns together.

Using metrics such as cumulative flow to monitor throughput and quantitative thinking may not seem very humanistic, but by depersonalizing the work being done, we can focus our energies on solving actual problems instead of conducting a daily witch-hunt and shaming people into high performance.

Johanna Rothman writes that organization-wide standards don’t help if management imposes them. If people ask for help with standards, then you can provide local help to each team. And if the teams are part of a program where you have one business objective common to multiple projects, make sure the program understands the problem.

In today’s fast-paced workplace, software developers and project managers are confronted with a painful paradox. They are faced with continual pressure to accelerate the development process, but this “need for speed” can result in communication failures—and the accompanying project and quality problems.