As software professionals, we all care about quality. We focus our efforts on building quality into the code and testing to assess quality and find errors before our customers do. However, there is an important element of quality that comes before all that and is critical to delivering reliable software: quality working relationships and quality interactions. Esther Derby covers pragmatic strategies for building, strengthening, and maintaining working relationships with all stakeholders-managers, customers, team members, and peers. The first step is to build a foundation of trust and respect. Then, we must focus on interests rather than positions and seek joint solutions to problems. We should use the richest communication channel available for our interactions and make a generous interpretation of others’ actions.

When people work closely together, there's bound to be friction and irritations. Some people find it difficult to bring up these issues directly, so they hint and hope. And when the hint doesn't help, the irritation can grow out of proportion. Team members' ability to give peer-to-peer feedback both about work and interpersonal relationships is critical to developing a highly productive team. Esther Derby tells us about a team torn apart by an unattractive personal habit and offers some advice for talking about touchy interpersonal issues.

Turn to The Last Word, where software professionals who care about quality give you their opinions on hot topics. This month, Esther Derby explains why interpersonal skills can do more than boost your popularity; they can help you excel in the workplace.

Wondering how to maintain a competitive edge in this era of outsourcing and downsizing? Become an entrepreneur. Try managing your career as if it were a business, because in many ways it is. You will find your work more rewarding—and you'll increase your value to your employer.