No matter how well you've built it, no users will benefit from your product unless you can convince the buyers to purchase it. Selling to buyers is different than satisfying users—and you have to do both well to succeed. Consider the needs of the buyer as stakeholder. When you have no buyers, you have no users.

A software tester re-examines the role of software testers in quality assurance work, helping implement software development processes. If testers are knowledgeable, helpful, and supportive, they may be in the best possible position to help the team improve its software development process.

As evidenced by news stories relating blatant failures on the part of the Transportation Security Administration, many organizations fail to learn much from the information testing provides. What can we do to improve the quality of our measurements so we can learn valuable lessons from the results?

Is it really so hard to produce software that works? When was the last time you read a software license agreement? Most are one-sided statements that limit the product developer's liability. It's time to move away from "Use at your own risk" software and be upfront with customers about the true cost of quality.