Change is hard, but leading your managers and co-workers toward higher quality needn't be dull and dreary. In this article, author Lisa Crispin explains several techniques you can use to take your organization to the next level, including gauging your visibility and recruiting a quality champion.

Improving processes takes planning, time, and effort. A formal improvement project that applies the best practices of development to process improvement can help focus your team and effect real and lasting change.

Lina Watson questions the conflicting views of quality assurance and describes the distortions that can occur between software process realities and their perceived image in the corporate world.

For all of the effort we've made in the software field to find the best methodology, the best programming language, the best operating system, the best set of tools, even the best process maturity model—the search for the "best" is often futile. Robert L. Glass urges you to not be confined by a software approach that doesn't match your specific needs.