It's critical that you discover the defects before your customers do. Metrics give you plenty of data, but creating charts and graphs that properly showcase this data can be difficult. In this article, read about six techniques that can help make this task a lot easier.

An infinite number of metrics can be applied to various aspects of software development. In fifteen years of managing software development, Mike Cohn has found a handful of metrics that really help him do his job--and keep him cool and confident when the heat is on. Here, he describes product stabilization metrics, programmer quality metrics, customer satisfaction metrics, and complexity metrics.

The six weeks of testing you've been preparing for are suddenly reduced to one, but you still want to provide some assessment of overall quality. Read about this statistical approach to predicting the number of failed test cases in an application.

Don Gray recommends Measuring and Managing Performance in Organizations by Robert D. Austin. The book is not a five-step program toward measurement success; instead, it gives an in-depth look at what makes or breaks measurement systems. The book presents information in an intuitive way; if you understand algebra and simple logic, you will understand what Austin is presenting.