Observing customers in a usability lab can be invaluable for improving product design. But, once your software leaves the lab, do you know what your customers are actually doing and whether or not your software meets their expectations? Learn how engineers on the Microsoft Office team apply a variety of software telemetry techniques to understand real-world usage, how the results drive product improvements, and how you can apply similar techniques.

Testing regulated software is often seen as a tedious job that generates stacks of documentation and is subject to crippling rules. See five of these assumptions exposed as mere myths, and learn how regulated testers can use the same approaches, techniques, and tools at any other tester's disposal while still passing a process audit.

Combinatorial testing is effective for testing multiple, non-sequential inputs that affect a common output in complex software. But, it's easy to misapply it or become a slave to the output. Learn to overcome limitations and benefit fully from this technique.

Test plans are seldom followed as written, project plans hardly ever fit the actual progress, and process models are rarely followed to the letter. Markus Gaertner examines why most of our documents become obsolete and gives advice about whether or not to continue to write and maintain them.