Better Testing through Cultural Change

Even though you employ the best testing processes, techniques, people, and tools, the overall effectiveness of your testing effort will always be bounded by your organization's commitment to quality. Cliff Morehead describes techniques he uses for assessing an organization's quality culture and shares approaches for influencing positive cultural change. Organizations have two major dimensions that determine if change takes hold: the driving force-top-down versus bottom-up-and the quality focus-externally oriented versus internally oriented. Cliff discusses specific tactics you can use to increase the effectiveness of your test improvement efforts for different organization types, with a focus on how front-line team members can influence their organization's culture. Take back the lessons Cliff has learned from his experiences in improving testing-what has worked for him and what hasn't.