Don't Just Find Bugs: Influencing the Defect Fixing Process

In many projects, finding defects is easy but getting them fixed quickly and correctly can be a big problem. As a test professional armed with test plans and automated tools, you can detect and report reams of bugs. But in the end, product quality is not judged by the problems found, but by the problems fixed. Until a time when robots fix defects, testers must convince programmers to research and fix problems. How do you make certain that the important defects you find are corrected properly? How do you get and keep the attention of management to sell them on the fixes you think are essential? In this presentation, Margaret Ramsey discusses the people issues in reporting and selling your defects to both management and developers.