Equilibrium in Managing Outsourced Testing

Even organizations with internal QA departments often have to rely on outsourced testing resources for some jobs. The first time you do this, you may make a lot of mistakes as well as learn a great deal. Jeff Jewell relates the lessons learned from his company's first experience in managing a project with contract testers. Learn what you can do to get the most from external testers and ensure that the quality of the product meets your internal expectations.