The Evolution of Testing Internet Products at Charles Schwab

As one of the nation's largest financial services firms, Charles Schwab is under intense pressure to meet customer needs, handle high and extremely volatile volumes, and respond to competitive pressures. Hugh Westermeyer describes the processes and tools currently being used in the Electronic Brokerage organization and the history behind them. Learn why testing is not enough to meet this company's customer demands--and why testing, tools, and processes are all required for an Internet-driven business to succeed. Trace the evolution of a start-up organization as it goes from an unstructured one to a well-organized and predictable operation.