Leading Cultural Change When Implementing Process Improvements

When we are part of an improvement initiative such as CMMI®, Six Sigma, or Agile practices, we often focus on the technical aspects and pay little attention to the people and cultural issues. Major change produces a significant disruption of expectations whether the change is perceived as positive or negative. So, you need a defined process to help ensure that your improvement initiative achieves its goals. Jennifer Bonine presents the Organizational Change Management (OCM) process to help you manage the human aspects of implementing major, complex changes. She describes eight human risk factors that can sabotage process improvement programs. Learn from Jennifer how OCM can help you deal with people’s reactions to change and provide you with a change implementation architecture.