Measure Customer and Business Feedback to Drive Improvement
[presentation]
Summary:
Companies often go to great lengths to collect metrics. However, even the most rigorously collected data tends to be ignored, despite the findings and potential for improving practices. Today, one metric that cannot be ignored is customer satisfaction. Customers are more than willing to...
Upcoming Events
Apr 27 |
STAREAST Software Testing Conference in Orlando & Online |
Jun 08 |
AI Con USA An Intelligence-Driven Future |
Sep 21 |
STARWEST Software Testing Conference in Anaheim & Online |