Measurement and the CMM: How Measurement Practices Evolve

People who use the Capability Maturity Model (CMM) for software often struggle with the apparent paradigm shift as they move from level to level, particularly when they reach Level four in the CMM one to five level scheme. This presentation illustrates the characteristics of a measurement program at the different CMM maturity levels. It particularly seeks to demystify the Level four concepts of process capability and process performance baselines, and how these concepts are applicable to all CMM levels. The presenter uses real-world examples from a variety of mid- to high-maturity organizations to show participants how to make the transitions across CMM levels without losing momentum.