One QA Team's Journey from No Process to Continuous Feedback and Improvement

You'll learn a lot at STAREAST but do you know how you are going to systematically incorporate your new ideas into actions that will work back at the shop? Can you identify and evaluate the current state of your test process today? Do you really know if testing will be finished on time and within budget or is it just a best guess? Jan Fish shares the four year trek she and her team took through a maze of process improvement efforts that eventually elevated their testing organization to a controlled model with continuous improvement and feedback loops built-in to the process. Now, they can implement a change in test practices and easily measure its effects-good, bad, or indifferent. Although their focus was not on process improvement for its own sake, their efforts led to robust testing practices that are appraised to satisfy CMMI® Level 5.