Software Quality Metrics as Agents for Change

What is the purpose of software quality metrics and what values do they provide to the organization? What metrics not only report on and but also help drive changes and improvements in software quality? Based on his work at EMC, Jim Bampos discusses the metrics they use to predict software quality at ship time and the key quality questions to ask customers after ship. Find out what it takes to roll out a successful metrics program and the results you can expect, including quality ownership across the organization and improved customer satisfaction. Watch out for unintended consequences and wrong behavior that can result from a metrics program. Learn from Jim the key steps to ensure that your organization adopts the metrics program and that people are held accountable for the data and results.