Testing with Emotional Intelligence

Our profession can have an enormous emotional impact-on others as well as on us. We're constantly dealing with fragile egos, highly charged situations, and pressured people playing a high stakes game under conditions of massive uncertainty. On top of this, we're often the bearers of bad news and are sometimes perceived as the "critics", activating people's primal fear of being judged. Emotional Intelligence (EI), the concept popularised by Harvard psychologist and science writer Daniel Goleman, has much to offer our profession. Key EI skills include self awareness, self-management, social awareness, and relationship management. Explore the concept of EI, assess your own levels of EI, and look at ways in which EI can help in areas including anger management, controlling negative thoughts, constructive criticism, and dealing with conflict, all discussed within the context of the testing profession. This lively session is grounded in real-life examples, giving you concrete ideas to take back to work.