Twelve-Step Program for a Better Test Process

We can't make software better by testing the quality into it. However, if we manage our testing processes and educate the rest of the team about what it takes to make better software, we can make a difference. First, we have to get the testing world under control and work to reasonable expectations; then, we can spread the word to the rest of the organization. Judy McKay describes how to gain control of the test process-while still getting the real work done-and shares ways to educate the rest of the team about quality awareness. Using Judy's twelve-step program, test managers and testers will regain their sanity as they take control of the testing workflow and share it with the project team. By allowing developers to become part of your world, quality assurance can become a reality in your organization.