Unintended Consequences of a Capability Maturity Mismatch--Evidence from a Quality Audit

In this presentation Michael Harris describes the findings of a quality assurance audit (PPQA) of the offshore outsourcing arm of a major U.S. software development company in late 2005. As the executive in charge of much of the development and as a member of the PPQA audit team, the Michael has a singular perspective on the expectations and the reality of the project. This presentation explores one particular aspect of the audit findings-the manifestations of the different CMMI® maturity levels of the onshore and offshore organizations. Take away suggestions for taking advantage of this mismatch situation instead of suffering from it.

• Review a quality assurance audit (PPQA)
• Explore the different CMMI® maturity levels of onshore and offshore organizations
• Take advantage of mismatched outsourcing situations