Usability Testing: A Recipe for Success

Many organizations are finding out that their customers and users won't accept poorly designed Web sites and other critical applications. Through usability testing, you'll increase sales, increase traffic, and improve user productivity. In this case study from a major retailer, Antonet Bekker describes how to evaluate a system's usability in step-by-step approach. Often, recommended improvements to the software's usability design before (or after) the software goes live will result in dramatic increases in efficiency and effectiveness.