User Acceptance Testing: The Overlooked and Underplanned

User acceptance testing is sometimes regarded as the red-headed stepchild of testing. Most of us tend to focus on functional and performance testing, and in doing so forget who it is we're actually developing the application for. Kevin Au makes the case that a formal process for user acceptance testing should be instituted on almost every project. Because no matter how well developed a product is, if the user doesn't like it, it'll soon be shelfware.