Using Software Measurement to Effect Change

Using a real-life case study, Jeanette Horan presents how the search for product quality improvement at Lotus led to the realization that the software measurement process needed to be changed to drive organizational priorities. Learn how a cross-functional team provided recommendations for a new process, standardized on core metrics, and implemented a new self-service application. Discover how the use of innovative technology and active participation by the stakeholders resulted in a consistently streamlined process that allows fact-based decision making resulting in improved product quality and customer satisfaction.