Talk about a costly testing “oops.” Microsoft is facing a potential fine of up to 10 percent of its revenue, or about $7 billion, over failing to verify that one of its Windows upgrades didn’t meet the terms of an antitrust settlement with the European Union.

Markus Gärtner is a tester and the author of ATDD by Example. In this interview with Zeger van Hese, Markus talks about his new book, the software craftsmanship movement, and “Beyond Testing,” a workshop he’ll be delivering later this year.

When a project isn't going well, it's important to stay on track and keep the current and future project tasks in perspective. How do you keep your team focused on the project at hand and your client confident and calm?

Not every employee is salvageable, and it’s almost always a case of cultural fit. If you’ve provided honest and open feedback and the employee can’t or won’t change, it’s up to the manager, or the self-managing team, to help the employee move on.