People & Teams

New agile teams often start projects after some brief training on the Agile Manifesto and agile frameworks. But without additional coaching, these teams will struggle to deliver continuous value to their clients. Teams should be coached on how to tackle unexpected Situations, use appropriate Tools, conduct agile Events, and adopt appropriate agile Practices—four agile STEPs.

Too often, customers have a “fake certainty” about the problems they want to solve. They might not have defined the real problem, but they have frequently defined the solution anyway. The risk is that we might build the wrong thing. When the product owner works with the customers to define the problem, then works with the team to define the solution, everyone can win.

Cross-functionality means having all the necessary people and skills on one self-organizing team. Unfortunately, the execution of cross-functionality is often biased. The main traps we fall into are misunderstanding the value of specialization, hero worship, and not “walking the cross-functional talk” as organizations. Let’s examine each of these pitfalls in the hope that your teams may avoid them.

One of the principles behind the Agile Manifesto is “At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.” Unfortunately, many associate that practice with performing team retrospectives at the end of a sprint, or periodically in kanban. But if you seek to build a high-performing team, there are more improvement activities you should consider adopting.