Everyone needs feedback about their work. If you’ve done something great, you need to know—sooner rather than later. And if you’ve done something that wasn’t great, you need to know that, too. But people don’t need to be stack-ranked against each other. That doesn’t provide people any information about how they perform their jobs.
Bill popped his head into Jan’s office as he was leaving for the evening.
“Jan, do you have a minute? I have to do performance reviews tonight. I was going to drink Scotch and work my way through all of them.”
Jan laughed and said, “Sure. Scotch might make you feel good, but it will definitely not solve your performance review problem.
“Why are you still doing performance reviews? I stopped doing them. I worked with HR and convinced them performance reviews were a useless relic of the past. What do you want to get out of performance reviews?”
“Me, I don’t want anything out of them. I do them for HR.” Bill was as sure of this as he was of the fact that he needed liquid courage to write them.
“That’s nonsense. You have one-on-ones, right?”
“Well, I mostly have them. I mostly have them every other week.”
Jan gave him the what-are-you-thinking? look. “That’s a problem. If you don’t have regular one-on-ones, you can’t do performance reviews. But the problem isn’t the review. The problem is feedback and building a trusting relationship, isn’t it?
She explained more. “The idea behind a performance review is that you provide feedback to your employee. Now that we are agile, do you have any idea what your people are doing on a daily basis?”
“Uh, no. They work independently. Sure, if they need me, I help. But I don’t help much anymore.”
“OK, so why would you do performance reviews?”
“I guess I can’t,” Bill responded.
“Exactly. You need the team to provide feedback to each other. Do they know how to do that?”
“Sure. They’ve been doing it all along. I’ve been coaching some of them on how to provide feedback when they’ve been a little confused on how to do it. Sometimes I even suggest the right words to use.”
“Excellent. So do you need to provide a performance review to anyone your team?”
Bill thought for a minute. “No, everyone here works together on one cross-functional team. But I have a few people in Colorado who work as a group and are not part of a cross-functional team. What do I do about them?”
“Whom do those people work with? Can those people ask for feedback from the people they work with?”
“Sure, I guess they can.”
“The question is this: What value do you add as a manager in this equation? Can you possibly know enough about what these people do to provide them feedback? Or are you just mucking up the works?”
“Hmm, I think I’m just mucking up the works,” Bill admitted. “But what do I do instead?”
“How about you provide them feedback about the work you can see? Maybe even the work you can see that they perform as a team? Don’t people want to know where they stand?”
“Well, they want to know where they stand relative to one another, right?”
Jan took a deep breath. “No. Do you want to know where you stand in relation to all the other managers?”
Bill thought for a second and said, “No, I guess not. I was going to say I thought I was a great manager. But from the questions you’re asking me, I guess I’m not. I don’t really want to know where I rank in the manager list.”
“Exactly. People need feedback. They don’t need ranking. Besides, how can you rank testers against developers against business analysts or product owners? They all work as an interdependent team. You can’t say, ‘This person is number one. This person is number two.’ That’s craziness.
“But people do need feedback from the people they work with. Do you work with them?” Jan persisted.
“No.”
“OK. Then how do you propose to give them feedback, especially when you haven’t been keeping up with the one-on-ones?”
“OK, Jan, you’ve convinced me. Now, how do I convince HR?”
“I know just how to do this. Come with me.”
People Need Feedback, Not Ranking
Everyone needs feedback about their work. If you’ve done something great, you need to know—sooner rather than later. And if you’ve done something that wasn’t great, you need to know that, too.
But people don’t need to be stack-ranked against each other. That doesn’t provide people any information about how they perform their jobs.
Self-Assessment Doesn’t Work, Either
We, as humans, are not so good at assessing ourselves, either. We are subject to the Dunning-Kruger effect, a cognitive bias where incompetent people overestimate their skills. They believe they are actually competent, or even superior. To make matters worse, they do not recognize these skills in other people.
On the other hand, some people who are competent suffer from imposter syndrome, where they feel as if they are not competent and not responsible for their success. Some days you just can’t win.
Feedback Works
What does work is feedback. Here is some reinforcing feedback you might provide to a tester: “I noticed that you spent a lot of time deciding which tests to automate and which tests to explore. That made a difference in our ability to regression test quickly. We can run our regression tests fast, and everyone can run them. Thank you.”
Does it matter who provides that feedback? No. Does that feedback strengthen the team? Yes. Does that feedback reinforce what the tester should do more often? Yes.
Here is some corrective feedback you might provide to a developer: “I’ve noticed that yesterday and today, you checked in code just before you left for lunch. It happens that both days, those check-ins broke the build. You weren’t gone long, but you know we have a policy of no broken builds. Let’s problem-solve together to fix this, OK?”
You’ve addressed this problem before it got big. It’s a two-day problem, not a two-week problem or a two-month problem. It’s certainly not something that has remained on someone’s “file” for the past year.
Feedback Is a Team Problem, Not a Management Problem
Everyone on the team needs to be able to provide feedback to everyone else on the team. Managers can help by teaching how to provide feedback. They can coach people on how to use the words. They can provide an environment in which it’s safe to give and receive feedback. They can work with HR to eliminate the ranking system.
Ranking destroys a team’s ability to work together. Feedback can enhance it. Which would you choose?
Read more of Johanna's management myth columns here:
- The Myth of 100% Utilization
- Only the 'Expert' Can Perform This Work
- We Must Treat Everyone the Same Way
- I Don't Need One-on-ones
- We Must Have an Objective Ranking System
- I Can Save Everyone
- I Am Too Valuable to Take a Vacation
- I Can Still Do Significant Technical Work
- We Have No Time for Training
- I Can Measure the Work by the Time People Spend at Work
- The Team Needs a Cheerleader!
- I Must Promote the Best Technical Person to Be a Manager
- I Must Never Admit My Mistakes
- I Must Always Have a Solution to the Problem
- I Need People to Work Overtime
- I Know How Long the Work Should Take
- I Must Solve the Team’s Problem for Them
- I Can Move People Like Chess Pieces
- Management Doesn’t Look Difficult From the Outside, So It Must Be Easy
- I Can Compare Teams (and It’s Valuable to Do So)
- It’s Always Cheaper to Hire People Where the Wages Are Less Expensive
- If You’re Not Typing, You’re Not Working
- You Can Manage Any Number of People as a Manager
- People Don’t Need External Credit
- Performance Reviews Are Usefult
- It's Fine to Micromanage
- We Can Take Hiring Shortcuts
- I Can Standardize How Other People Work
- I Can Concentrate on the Run
- I Am More Valuable than Other People
- I Don’t Have to Make the Difficult Choices
- I Can Treat People as Interchangeable Resources
- We Need a Quick Fix or a Silver Bullet
- You're Empowered Because I Say You Are
- Friendly Competition Is Constructive
- You Have an Indispensable Employee
User Comments
I don't disagree with your general assessment, but this does leave lots of questions.
1. If you don't have reviews, how do bonuses work? How can a company know who is contributing and who isn't?
2. Without paperwork we introduce possibilities of lawsuits, particularly for big companies? If a man is paid less than a woman and it is found out, using your logic, discrimination lawsuits are reasonable since there is no ranking. HR likes this paperwork to try to protect the corp. Granted Netflix has a solution of 6 months severance, but do you have any other alternatives?
3. You are arguing that management doesn't need to exist in the traditional sense (since paperwork has been a big part of the job). If agile has killed the ability of the manager to know what is going on and can't review the employees, why have a manager at all? Why not replace people-oriented managers with project-oriented managers?
- JCD
HI J CD, I finally answered you. You asked many great questions, so I blogged your answer here: http://www.jrothman.com/blog/mpd/2014/01/if-managers-dont-give-performan...
You deserved a thoughtful answer.
First of all, thank you for the thoughtful response. To answer your one question, my questions were generated by looking at it from a previous employer and how they saw the world. They used KPIs which were generated on a quarterly basis, typically from the bottom up (at least in my group). Employees would state what sorts of goals they would like to do, and possible a ‘stretch’ goal that would go on for more than one quarter. Based upon an employee review, both of your general performance and the KPIs, you’d receive a bonus that quarter. At the end of the year, the grades would be averaged and if the company did well a secondary bonus was provided.
Without going into details, teams often were encouraged to have heroes, so having teams evaluate each other doesn’t seem very objective. Because they were scared of being sued by former employees they felt more documentation is better (and they were not my first company to feel/act that way). They had managers with 20-30 people under them and pretty well all managers had time for was fire drills and paperwork. Mentoring 20 people is near impossible, and with reviews 4 times a year, your talking about only a few days per-person after attending meetings to play defense against surprise changes.
On a understanding front, this concept looks amazing in Agile but may not helpful when you need to provide the ratings to HR team. However you are absolutly right and change should come from the HR management side and they should give us new template to do the reviews once in a month or quarter rather than once in a year.
Hi Madhava,
Why does HR need ratings? What purpose do those ratings serve? I am serious.
All of that should be a private conversation, governed by feedback. HR should not be involved. Unless HR is in there, helping to do the work.
This is called triangulation. It does not help people do work cooperatively, which is what we need in software. It prevents people from doing so. Why would you do it?
From Measuring and Managing Performance in Organizations by Robert D. Austin: "Especially when I had larger organizations, they expected a certain kind of curve, kind of a distribution where a certain percentage of them would be at the top, and a larger percentage lower down, and so forth. And it was always funny to me because when we hired people, [we] always hired the best - OK? Now the best came in, and a year later we evaluated them, and suddenly they weren't the best anymore. And I always wondered, 'What did we do to them?' The whole thing bothers my sense of logic."