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Introduction to Usability Testing What is usability? Why is it important? If these questions wake you in the middle of the night, then this presentation is for you. Cheryl Nesta discusses the relevance of usability testing within the broad framework of quality assurance and appropriate expectations based on its uses and applicability. Explore methodology, process flow, goal identification, and definition. Real-world examples create a hands-on introductory experience.
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Cheryl L. Nesta, Vanteon
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Revealing the Mysteries of Test Measurement Contrary to popular belief, test measurement is not a mysterious art. Rather, it's a vital part of test management. This presentation will assist those new to test measurement-and those that have been intimidated by measurement and its complexities in the past-discover that test measurement can and should be a part of your test plan. Learn metrics and techniques that are easy to understand as well as implement.
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David Hutcheson, Glen Abbot Ltd.
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A Framework for Testing Real-Time and Embedded Systems What do we mean when we say local, remote, simultaneous, and distributed testing? Alan Haffenden of The Open Group explores the differences, and explains why the architecture of a distributed test execution system must be different from that of non-distributed systems. An overview of POSIX 1003.13 profiles and units of functionality helps advanced users build a good foundation for testing both their real-time and embedded systems.
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Alan Haffenden, The Open Group
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STAREAST 2001: Managing the End Game of a Software Project How do you know when a product is ready to ship? QA managers have been faced with this question for many years. Using the methodology discussed in this presentation, you take the guessing out of shipping a product and replace it with key metrics to help you rationally make the right decision. Learn how to estimate, predict, and manage your software project as it gets closer to its release date. Learn how to define which metrics to track--and how to measure them. Discover how to define the ratings scale for each metric and how to create a spider chart for product readiness. This presentation is a must for any individual or organization that is serious about maximizing the results of positive events and minimizing the consequences of adverse ones.
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Mike Ennis, BMC Software
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Metrics Collection and Analysis for Web Sites To many organizations, the concept of metrics is foreign. Even after taking training on metrics usage, few organizations take advantage of the value metrics can bring. This paper presents the special challenges online companies face, describes a practical plan for rolling out
test metrics, and shows how test metrics collection and analysis can reduce cycle time and provide meaningful information to the development team.
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Joe Polvino, Element K
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STAREAST 2001: Measuring the Value of Testing How can we make testing more visible and appreciated? Without measurement, we only have opinions. This presentation outlines simple and practical ways to measure the effectiveness and efficiency of testing, particularly the metric Defect Detection Percentage. Learn how this measure can be implemented in your organization to keep track of defects found in testing (and afterwards). Explore choices, problems, and benefits in using this measure as well as other useful measures.
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Dorothy Graham, Grove Consultants
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Mining the Gold from Your Web Server Logs How often have you wished that you knew what your customers really thought of your Web site? You can extract a gold mine of information from your Web server's log to reveal how your site is used. Learn ways for your team to use this information to organize browser testing based on user statistics, improve testing coverage of your Web site, and plan more realistic load testing.
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Karen Johnson, Peapod, Inc.
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Failure is Not an Option: 24 x 7 on the Web This paper discusses the factors involved in determining the cost of a twenty-four hour by seven days per week (24 X 7) e-Commerce or internal web site going offline for any length of time. After determining these costs, and showing a real-life example calculation, the paper then goes into several ways to minimize this risk via hardware architecture, software architecture, and stress testing.
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Ed Bryce, Reality Test
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Software Customer Satisfaction Surveys Satisfying our customers is an essential element to staying in business in this modern world of global competition. We must satisfy and even delight our customers with the value of our software products and services to gain their loyalty and repeat business. Customer satisfaction is therefore a primary goal of process improvement programs. So how satisfied are our customers? One of the best ways to find out is to ask them using Customer Satisfaction Surveys. This paper includes details on designing your own software customer satisfaction questionnaire, tracking survey results and example reports that turn survey data into useful information.
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Linda Westfall, The Westfall Team
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Problem Resolution Cycle Time Optimization No matter how well we plan and execute software development, defects are generated and can escape to the customers. Failure to quickly resolve software problems leads to negative consequences for our customers and increases internal business costs. A quick deterministic
method to prioritize problems and implement their solution helps to reduce cycle time and costs. Achieving this goal requires several steps. The first is to determine a model that links problem resolution performance to institutional variables and problem characteristics. Statistical Design of Experiments (DOE) is a tool that provides data requirements for estimating the impacts of these variables on problem resolution. Once data has been gathered the results of statistical analysis can be input into a mathematical optimization model to guide the organization.
This paper describes such an analysis.
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Don Porter, Motorola
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