Many organizations have problems with consistently tracking and measuring system outages. Issues aren't logged, admins make changes to systems without going through change management, and a high number of issues turn out to be recurring problems. Implementing a performance measurement process calculates system reliability and can help you improve consistency.

With the transparency of agile and the granularity of team-based metrics, it's important to be responsible in how you use your measurements. There are five principles Joel Bancroft-Connors adheres to when dealing with metrics: start collecting early and often, be consistent, stay focused, measure the project and the teams separately, and—most importantly—measure responsibly.

If you aren’t measuring the coverage your regression tests provide, you may be spending too much time for little benefit. Consider the value of your regression tests as you create and manage them. You need to be smart about the regression tests you maintain in order to gain the maximum value from the work put into creating, running, and analyzing their results.

This case study serves as an example of how adopting agile can be extremely beneficial to an organization, as long as situational factors are considered. Adopting a new development method is a strategic, long-term investment rather than a quick fix. As this article shows, making deliberate, fully formed decisions will ultimately lead to better outcomes.