Better Software Magazine Articles

Sustainable Change

We're pleased to bring you technical editors who are well respected in their fields. Get their take on everything that relates to the industry, technically speaking. In this issue, Brian Marick suggests three ways to combat recidivism on your projects.

Brian Marick
Metrics Motivation

Typical metrics are used to predict an outcome by comparing plans to actual results. They are objective and don't influence what you are trying to measure. Biased metrics, on the other hand, are a valuable tool for deliberately altering behavior to improve the performance of a group. Find out how biased metrics can be used on your projects to pinpoint problems in specific areas and to influence people to fix them.

Jan Scott
Don't Wait, Innovate!

Our test teams often struggle for so long ... to do so much ... with so little, and they usually manage to just squeak by. In the next cycle when asked to do even more with even less, they are likely to fail. Working harder and smarter isn't enough-the rules of the game must change. Innovation is the currency of success. Using his experiences from several years of success (and a few months of failure) in driving innovation, Heath Newburn will show you how-through innovation-you can drastically increase your team's value and your contributions to your organization. Uncover the secrets to managing change and learn: how to systematically create innovation and foster creativity, how to generate ideas and use your whole team to identify and build on the best of those ideas, how to implement a plan for success, and how to overcome the inevitable obstacles with the six secrets "they" don't want you to know.

Heath Newburn, IBM Global Services
STARWEST 2005: Interpersonal Skills for Working with Business Stakeholders

As a professional test manager or test engineer, you must keep up with the latest test techniques, management practices, and systems technologies. But that is not enough. You also must interact with-and more importantly learn to influence-executive managers and other non-technical project stakeholders. Even today in many companies, testing and test management are not well understood and are under-appreciated by non-technical people. Now is the time for you to take action and do more than simply "get along" in your organization. Join Robert Sabourin for a lively session on developing your interpersonal skills, including the skills of communication, persuasion, problem solving, and teamwork. Discover new ways to work harmoniously with non-technical people while efficiently and effectively getting your important testing job done.

Robert Sabourin, AmiBug.com Inc
Risk: The Testers Favorite Four Letter Word

Identifying risk is important-but managing risk is vital. Good project managers speak the language of risk, and their understanding of risk guides important decisions. Testers can contribute to an organization's decision making ability by speaking that same language. Learn from Julie Gardiner how to evaluate risk in both quantitative and qualitative ways. Julie will discuss how to deal with some of the misconceptions managers have about risk-based testing including: Testing is always risk-based. Risk-based testing is nothing more than prioritizing tests. Risk-based testing is a one-time-only activity. Risk-based testing is a waste of time. And risk-based testing will delay the project.

Julie Gardiner, QST Consultants Ltd.
Building a Requirements Foundation with Customer Interviews

Whether you are building a brand new product or evolving an existing system, understanding the business needs of your customers is the foundation of a marketable product or valuable internal application. Few of us are experts in interviewing techniques, and few customers talk about their tasks, needs, and context in neat, concise statements about requirements. Hone your elicitation skills and learn what it takes to get beneath the surface and understand your customers: their world, how they work, and what really bothers them. With effective interviewing techniques and skills, you will get inside their heads and better understand their needs within their context.

Esther Derby, Esther Derby Associates Inc
Project Driven vs. People Driven Technical Management

Technical managers often find that their time is taken up by tasks that have the greatest urgency and those that seem to offer the most benefit. All too often our time is focused on project details to the detriment of building and retaining an excellent development team. Martin King's presentation illustrates people- and project-centered styles of management and the consequences of each. Learn the benefits of people-centered leadership and how to shift your style in this direction. Martin explores the issues of honest feedback, conflict resolution, recognition, rewards, performance appraisals, and life balance. By meeting the needs of the people on your team, you will likely be rewarded with hard working, loyal, and productive employees who want to achieve the goals of your current project-and who will be around for the next one.

Marty King, Hospira, Inc.
Life Rafts for a Drowning Project

When time is of the essence and stress is high, it's easy to find your team drowning under the weight of impossible deadlines and spiraling requirements. Unfortunately, more projects go under due to poor management than for any other reason-and common responses to problems often make the situation worse, rather than better. The original sin of the software industry is the “tight, but doable” project schedule, caused by everything from market pressures to management perversity. Peter Clark shares the practical strategies he has used to return sanity to projects that seem hopelessly behind schedule and out of control. Learn to deal with and avoid mandatory overtime, task thrashing, distractions, scope creep, and more. By focusing on what is possible, you can re-energize the team and do the best job you can with the resources you have.

Peter Clark, Jervis B. Webb Co
Cut the Cards When You Play for Money: Overcoming Resistance to Risk Management

In most organizations, the project game is not going particularly well-we continue high stakes wagers on business projects, but lose more often than we win. Sometimes the losses are staggering. Risk management practices have received increasing attention recently as a way to improve the odds, but there are limits to what risk management can do for an organization in the absence of committed executive sponsors. This session explores strategies for overcoming resistance to risk management and encourages thoughtful engagement between project managers and sponsoring executives as they consider hedging their bets with more effective approaches to risk.

Payson Hall, Catalysis Group Inc
Cultivating High-Performing Teams

A high performance, self-governing team is a prerequisite for delivering better software products more quickly. Unfortunately, developing such a team is neither simple nor linear. It requires exceptional leadership to build and maintain a team on which everyone is focused on accomplishing a common goal. While high-performing teams may appear "headless," managing a collected group of experts requires a role typically more associated with a relationship manager than a project manager. Based on her consulting experiences and on Dr. David Kolb's five-phase leadership model, Bobbi Underbakke discusses the skills and techniques software managers and project leaders must have to maximize their team's capabilities and speed. Learn innovative ways to guide, motivate, and inspire your team rather than trying to monitor and control them.

Bobbi Underbakke, Adaptive Team Collaboration, Inc.

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