As a manager, how do you use the data you collect to actually steer your company's actions? One key is to know what the data actually means. Ben Linders shares how telecommunications giant Ericsson began getting the real story behind its numbers.

We're pleased to bring you technical editors who are well respected in their fields. Get their take on everything that relates to the industry, technically speaking. In this issue, Guest Editor Elisabeth Hendrickson makes the case for solving the people issues behind your software problems.

With careful planning, diligent communication, and managerial support, you too can make your web of knowledge grow.

Turn to The Last Word, where software professionals who care about quality give you their opinion on hot topics. This month, find out why Carol Dekkers thinks watching children at play can teach you quite a bit about teamwork.