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Defect tracking systems influence business-critical decisions. Building and installing a corporate-wide defect tracking system takes a small but well-balanced development team. Your implementation may be as simple as opening the package and typing "setup" or it may take months of programming. Here's how to find and implement the right system for your organization.

In the fast-paced eXtreme Programming environment, how can the tester steer the project toward success? Being in a more detached role, sometimes the tester can see a neck-breaking hairpin curve in the road before everyone else. Here are some tips for navigating the challenges of high-speed, iterative design.

If you oversee a mission-critical Web site, you want to be able to predict how many users you can handle within acceptable response times. Here are three fundamental load testing concepts you can't do without.

Selecting the right defect tracking solution for your business can be a high-pressure job. Choose badly, and you're stuck with an expensive tool that's not going to meet your needs. Choose wisely, and you're a hero. Read about how to rise to the challenge.

A light and effective process with a service-oriented philosophy is key to meeting your organization's needs. Here are eight simple steps for creating a software engineering team that will turn customers into fans.

How do you really know how good your software is? Many traditional measures only look at the quantitative aspects of quality. Here's a model to measure and analyze subjective—or qualitative—data about software quality.

Online sites lose billions of dollars every year due to sluggish performance speed and user bailouts. Here are four laws of Web site performance that will help you understand response times and deal with your "abandonment issues."