Appreciating differences is critical for productive teams. Different approaches aid in finding solutions, and mutual respect dramatically improves group problem solving. Testers should not be judged according to developer criteria.

The explosion of personal information on the Web has made privacy a primary concern. Here are pointers on making sure your site works for security-conscious users, as well as information to help you avoid inadvertent compromises of privacy.

The communication storm front is a real phenomenon that crops up in all development teams and in all organizations. You need not be the victim of such storms. You, as development manager, have the tools to reduce the power of the storm front and create a team that is ever more effective and efficient.

It doesn't matter when you deliver, if you build the wrong product. Development entails inferences and assumptions about the user, which are supposed to guide the build-process. However, even if development successfully matches the inferences and assumptions about the user, if those criteria don't match the Real User, the product fails. This article talks about how to incorporate the user into the requirements and design phase.