Turn to The Last Word, where software professionals who care about quality give you their own opinions on hot topics. Find out what Peter Clark really thinks about overtime and why Lance Armstrong may hold the secret to success.

Sometimes it seems like talking to a customer is about as effective as chatting with a brick wall. Have you ever considered that the problem may not be your customer but your communication skills? Naomi Karten explains why HOW you say something can be just as important as the WAY you say it.

What if someone told you that the cure for project woes was to throw due dates out the window, stop doing so much, and embrace uncertainty? Is this a radical treatment or just snake oil? The theory of constraints says it will work. Frank Patrick will show you how.

Tim Van Tongeren tells the story of how an internal progress poster became a popular gathering spot and information resource.