Conference Presentations

Managing Customer Expectations

The starting point for Expectations Management is recognizing that we all have hopes, dreams, and fears. We all want to succeed and be appreciated. In this way, we are all the same. We all see the world differently, and those differences influence our actions, attitudes, and behavior. In this way, we are all different. This article teaches your team how to understand the client's perspective to help you successfully deliver the product they requested from your team.
Naomi Karten, Karten Associates
Project Management Best Practices

Risk management is the process of identifying, addressing, and controlling potential problems before they threaten the success of a software project. This article details tips to help your team plan a successful project.
Karl Wiegers, Process Impact
Creating Team Norms

In their eagerness to embark on a new project, project teams sometimes overlook an essential aspect of their effort—building a relationship among team members, which will foster not just a successful project outcome, but also a satisfying work experience. Investing in relationship building is invariably less costly and time-consuming than recovering from the divisiveness and conflict that may result from its absence. And that's where team norms come in.
Naomi Karten's picture Naomi Karten
September 25, 2003
Integrating Risk Management into Your Project Plans

The goal of risk management is to develop information that supports informed decision-making. In this article you will: review risk management fundamentals, introduce simple quantification methods, discuss special "estimate" risks (cost & schedule), the impact integrating risk mitigation into project plans and share lessons from the real world.
Payson Hall, Catalysis Group Inc
Project Management and Collaboration: Using the Web to Improve Your Projects

The speaker requested that these proceedings not be available online.
Marnie Hutcheson, Ideva
Team Size and Its Effect on Peer Reviews

This article discusses the prerequisites to quantitative management. How to create effective teams by determining recommended team size for inspections is also discussed.
Mark Paulk, Carnegie Mellon University
The Real Job of Software Managers

Presentation not available online. Speaker will make presentation available electronically to all participants.
For more information, please contact Andy Kaufman at [email protected]
Andy Kaufman, Institute for Leadership Excellence and Development
Creating a Great Team: Ready, Aim, Hire!

Create a great test team by: assessing your team to see where you need which kinds of strengths, defining the job you need filled, asking great interview questions to weed out unsuitable candidates, and by matching their answers to your needs. Every culture requires different personal preferences, qualities, and non-technical skills. Find out if your staff is properly skilled for the functions they are performing and learn how to place the right team members in the right positions.
Johanna Rothman, Rothman Consulting Group, Inc.
Making the Transition to Software Management

This paper explains how to successfully make the transition into software management from other roles within your organization. Also, learn tips and techniques on implementing management strategies whether you're a first time manager, or whether you have been in your position for years.
Esther Derby, Esther Derby Associates Inc
Software Engineering Optimization: Measurement and Managing Change

Technical leaders and software managers face constant changes in the technology and processes used to develop and deliver applications. Discover appropriate measurements to assess and manage your projects. Discover where the optimization opportunities are in your organization, and learn what to where the optimization opportunities are in your organization, and learn what to do when things don't work out, and see how to rapidly diagnose and correct the problems. You'll also find out whether your engineering processes match the needs of your customers.
Ram Chillarege, Chillarege Inc.

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